How Century Peak Realty Increased Listings by 40% with Automated Review Collection
Discover how this 200+ agent regional brokerage collected 3,500+ reviews in 6 months, achieved 95% agent adoption, and became the #1 reviewed brokerage in their markets.
The Challenge
Operating across 8 offices with over 200 agents in a three-state region, Century Peak Realty faced critical reputation management challenges:
Key Challenges:
- Poor Online Visibility: Average agent had only 3-5 reviews, losing listings to better-reviewed competitors
- Inconsistent Review Collection: Only 12% of satisfied clients were leaving reviews without automation
- Reputation Management Chaos: Agents managing reviews across 15+ platforms individually, wasting hours weekly
- Lost Market Share: Competitors with better reviews were winning 45% more online leads
"Our agents were losing listings to competitors simply because they had more reviews. We knew reputation was important, but we didn't realize it was costing us 40% of our potential business."
- Sarah Mitchell, VP of Operations
The Solution
Century Peak Realty implemented Testimonial Tree's automated review management system in phases:
Strategic Rollout:
Phase 1: Top Performers (Month 1)
- 25 top agents automated review requests
- SMS & email campaigns at transaction close
- 47% response rate in first 30 days
- Average 4.9 star rating maintained
Phase 2: Full Deployment (Months 2-3)
- All 200+ agents onboarded
- Review syndication to 100+ platforms
- Automated video testimonial collection
- Real-time reputation dashboard launched
Phase 3: Market Domination (Month 4+)
- CRM integration for automatic triggers
- Agent leaderboards and gamification
- Competitive analysis reporting
- Enhanced with KeyStory.ai case studies
The Results
Within 6 months of full implementation, the brokerage transformed their operations and results:
Agent Performance
- Adoption Rate:95%
- Avg Listings per Agent:+34%
- Deal Size Increase:+22%
- Time to First Listing:-65%
Operational Impact
- Training Time:-80%
- Brand Consistency:100%
- Support Tickets:-72%
- Agent Satisfaction:9.2/10
"KeyStory AI didn't just solve our marketing consistency problem—it became our competitive advantage. New agents are productive in days instead of weeks, and our experienced agents are closing bigger deals."
- Regional Director
Success Metrics by Office
All 8 offices showed significant improvement, with remarkable consistency across markets:
Key Takeaways
Phased Rollouts Drive Adoption
Starting with a pilot program allowed them to refine the process and create internal champions before full deployment.
Simplicity is Key for Scale
KeyStory AI's intuitive interface meant even less tech-savvy agents could create professional materials immediately.
Consistency Drives Performance
Standardized, high-quality marketing materials across all offices elevated the entire brand's market position.
Technology as a Recruiting Tool
Offering cutting-edge tools became a significant advantage in attracting and retaining top talent.
Scale Your Success with KeyStory AI
Whether you have 10 agents or 1,000, KeyStory AI scales to meet your needs while maintaining consistency and quality.
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